Terms of service
These Terms of Service govern use of the House of Toni website and purchases from House of Toni, operated by Mumora Media LLC. References to House of Toni, we, us or our refer to that operator. By placing an order, you agree to these terms together with the policies linked below, subject to the consumer rights that apply to your purchase.
Using the Store
Provide accurate contact, delivery and order information when using the store. You must be able to enter into a purchase agreement under applicable law. Use the website for lawful purposes and avoid actions that interfere with the store, misuse another person's information or attempt unauthorized access to its systems.
Product Information and Orders
Review the product page and the selected options before placing an order. Your order confirmation records the items, options and price submitted with your purchase. Keep this confirmation so you can refer to the order number when contacting support. If you notice an error in the information you supplied, contact us with the correction.
Product information on the website forms part of the description of what you order. If an item received is faulty or different from the item ordered, follow the faulty or wrong-item process in our Refund Policy. The remedies and return commitments described there apply alongside your statutory rights.
Prices and Payment
Prices are shown in US dollars (USD). Review the payment options presented at checkout before confirming your order. Read our Payment Policy for payment information.
The store currency is US dollars, USD. Review the final order total and the payment information presented at checkout before submitting payment. Use a payment method you are authorized to use and provide the billing information requested by the checkout. Any tax amount displayed as part of the transaction is included in the order details presented to you.
Payment is handled through the checkout service. The payment method used for the purchase is also the destination for an approved refund. For help identifying a payment associated with a House of Toni order, contact us with the order number; send only the information needed to identify the order, rather than complete payment-card credentials.
Shipping
Shipping is free on all US orders, with no minimum order value. Processing takes 1-2 business days and transit takes 5-8 business days, making the total delivery timeframe 6-10 business days. Business days are Monday-Friday, excluding US federal holidays. The order cut-off is 2:00 PM EST/EDT (Eastern Time).
Orders received after the cut-off or on a non-business day enter processing on the next business day. Our Shipping Policy explains the processing and transit stages, order updates and the steps to take if a delivery needs assistance. If dispatch is delayed beyond the promised period, we provide a revised dispatch date and the option to agree to the delay or cancel for a prompt refund of the unshipped order.
Changes and Cancellations
You may request a change or cancellation until carrier handoff. Email info@houseoftoni.com with the order number and your request. For a delivery-address correction, include the full corrected address. After delivery, returns and exchanges follow the process in the Refund Policy.
Returns and Refunds
The return period is 30 calendar days from delivery. Items returned for a change of mind must be new, unworn and unwashed, with tags. Register your return with support and use the return instructions and address provided in the confirmation. Refunds are issued to the original payment method within 5 business days after return receipt.
The customer pays return shipping for a change-of-mind return for a refund. House of Toni pays return shipping for faulty or wrong items. There is no restocking fee. The full Refund Policy explains the distinction between these returns and the free exchange process below.
Free Size or Color Exchanges
You may request a free size or color exchange within 30 calendar days of delivery by emailing your order number and requested option. We reserve and send the replacement immediately after registration, before the original item arrives back. House of Toni pays both return shipping and replacement shipping. If the requested option is unavailable, we arrange a refund instead.
Customer Communications
Use an email address you check regularly when ordering, as order and shipping communications are sent to the address supplied at checkout. For order questions, reply with the order number and the information relevant to your request. Support operates Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).
Website Content
The House of Toni name, visual presentation and original website content are provided for browsing the store and making purchases. Applicable intellectual-property law governs reuse of protected content. Product information is intended to help you understand the item and its available options before buying.
Third-Party Services and Links
The store uses Shopify to provide ecommerce functionality. Links supplied for payment, shipment tracking or business contact information may take you to a service operated by another provider. Review the information presented by that service when using it. House of Toni remains your contact for questions about your order and the commitments made in our policies.
Privacy
Our Privacy Policy explains the handling of personal information associated with the store. When contacting support, include information relevant to the question or order. Use the contact details below for questions about an order or about a request involving your information.
Legal Rights and Responsibility
These terms do not exclude or limit consumer rights, remedies or responsibilities that applicable law makes mandatory. The return, exchange, refund and faulty or wrong-item commitments in our policies remain fully effective. Any limitation concerning website operation or third-party services is subject to those commitments and to applicable law; it does not take away the remedies promised for defective or incorrectly supplied goods.
Applicable United States federal law and the consumer-protection law that governs your transaction apply. These terms do not require you to waive a mandatory consumer protection or to resolve a claim in a forum where applicable law gives you a different right. Contact support first if you would like assistance resolving an order issue.
Updates and Interpretation
The terms displayed when you place an order apply to that purchase. Later changes to website terms do not retrospectively remove the shipping, return or refund commitments attached to your order. If a term is unenforceable under applicable law, the remaining terms continue to apply to the extent permitted by law.
Related Policies
Contact
Brand name: House of Toni
Operator: Mumora Media LLC
Business address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@houseoftoni.com
Support hours: Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)