Refund policy
House of Toni, operated by Mumora Media LLC, accepts eligible return requests within 30 calendar days of delivery. This policy explains how to register a return, how return shipping is paid, how free size or color exchanges work and when a refund is issued. It applies to purchases made from House of Toni.
Return Window and Item Condition
You have 30 calendar days from delivery to register a return. Calendar days include weekends and holidays. For a change-of-mind return, the item must be new, unworn and unwashed, with its tags attached. Please keep the item and its tags together while deciding whether to keep your purchase.
The delivery date starts the return window. When contacting support, identify the item you want to return and provide the order number so we can match the request to your purchase. Reports of a faulty, damaged or wrong item are handled under the separate section below and your applicable legal rights remain unaffected.
How to Register a Return
Email info@houseoftoni.com with your order number, the item concerned and whether you would like a refund or a size or color exchange. Please describe the reason for the request and, for an exchange, give the exact replacement size or color you would like. The same email address handles both return registrations and questions about an existing return.
Support will confirm the return instructions and provide the return address. Register your return before sending the item back. Use the address in the support confirmation for that return, and keep the confirmation available when preparing your parcel. The registered mailing address shown in our business contact information serves business correspondence; support supplies the destination for customer returns.
Our support hours are Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). Include your order number in follow-up messages so that correspondence about the same return stays connected. If you need to update the details of a registered return, reply to the existing support conversation.
Return Shipping Costs
For a change-of-mind return made for a refund, the customer pays the return shipping cost. This includes a return because you prefer a different style or decide to receive your money back instead of exchanging the item. There is no restocking fee.
House of Toni pays return shipping for a faulty or wrong item. House of Toni also pays both return shipping and replacement shipping for an eligible size or color exchange. These cases are separate from a change-of-mind return for a refund, for which the customer pays return shipping. Ask support for the appropriate instructions when registering the request.
Free Size or Color Exchanges
Size or color exchanges are available within 30 calendar days of delivery. Email your order number and the requested replacement size or color to info@houseoftoni.com. The original item must be new, unworn and unwashed, with its tags attached.
We reserve and send the replacement immediately after the exchange is registered. You do not need to wait for your original item to arrive back before the replacement is sent. Support provides the instructions for returning the original item as part of the exchange process.
The exchange is free for the customer. House of Toni pays both the return shipping for the original item and the shipping for the replacement. If your requested size or color is unavailable, we will tell you and arrange a refund instead. Your refund is returned to the original payment method under the refund process below.
When requesting an exchange, use the size and color names shown on the product page. This helps support identify the option you intend to receive. If you would like help choosing the replacement option before registering the exchange, contact us with the product name and the question you would like answered.
Faulty, Damaged or Wrong Items
If an item is faulty, damaged or different from what you ordered, email support with your order number and a description of the issue. Photos of the item, its tags and the packaging can help show the problem. House of Toni covers return shipping for faulty or wrong items.
Keep the item while support provides the return instructions and the relevant return address. Describe which part of the order is affected if your purchase contains more than one item. Reporting an issue with one item helps us focus on that item without confusing it with the other products in your order.
The new, unworn and unwashed conditions for change-of-mind returns do not remove rights you have concerning defective or incorrectly supplied goods. This policy is intended to work alongside the consumer protections that apply to your purchase.
Preparing the Return
Use the instructions provided in your support confirmation. Pack the item so it is protected during its return journey, keep its tags attached and include the order information requested by support. Before sending it, check that the parcel is addressed to the return destination confirmed for your request.
Keep your return shipping receipt and any tracking details until the request is resolved. If you contact support about the return shipment, include those details along with your order number. The date you register your request and the date the returned item reaches us are different: the first relates to the return window, while receipt of the item starts the refund processing period below.
Refund Timing
We issue the refund within 5 business days after receiving the returned item. Business days are Monday-Friday, excluding US federal holidays. Refunds are made to the original payment method used for the purchase. There is no restocking fee, and an approved refund is not replaced with store credit.
The 5 business-day period begins after return receipt; it does not include the time your return spends with the carrier. Your payment provider records the refund through the original payment account. If you need help checking a refund, email support with the order number and the return details so we can review its status.
Changing or Canceling an Order
Order changes and cancellations are possible until carrier handoff. Send your request to info@houseoftoni.com with your order number and a clear description of the change or cancellation. For an address change, include the complete corrected address in your message.
After delivery, use the return or exchange process described in this policy. The 30 calendar-day return window starts when the order is delivered, while cancellation applies before the order is handed to the carrier. If we notify you of a dispatch delay, the cancellation and refund options in our Shipping Policy also apply.
Questions About an Existing Request
Reply to your support conversation with your order number and the information you would like us to check. For an exchange, identify the replacement option; for a return in transit, provide its tracking details; and for a refund, identify the returned item. This keeps the request clear at each stage.
Related Policies
Contact
Brand name: House of Toni
Operator: Mumora Media LLC
Registered mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@houseoftoni.com
Support hours: Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)