Frequently Asked Questions
Where do you deliver?
We deliver to the United Kingdom only. Standard delivery is free on every order, with no minimum spend.
How long will my order take?
Please allow 1-2 working days for processing and an estimated 5-8 working days for transit, for a total of 6-10 working days. Working days are Monday to Friday, excluding UK bank holidays. Orders received before 2:00 pm UK time enter processing that day.
How can I track my order?
You can track your parcel at any time on our Track Your Order page using your order number and email address, or your tracking number from your dispatch confirmation email. If you need help, email support@houseoftoni.com with your order number.
Can I return an item?
Tell us you wish to cancel within 14 days of receiving your goods. You then have a further 14 days to send them back. The returns policy explains the process and applicable postage costs.
Can I exchange a colour or variant?
Yes. Request an exchange within 14 days of delivery. We cover return postage and replacement delivery, and send the replacement when your exchange is registered without waiting for the original to arrive back. If the requested option is unavailable, we arrange a refund instead.
How do I choose the right light?
The details available for each light, such as dimensions, power source, bulb or fitting type and any IP rating, are listed on its product page. If you need help choosing, email us with the product name before ordering.
Do I need an electrician to install a light?
Lights designed to be hard-wired to the mains should be installed by a qualified electrician. Plug-in, battery, USB and solar lights do not need hard-wiring. Please follow the instructions supplied with each product.
Can I use a light outdoors?
Use a light outdoors only if it is described as suitable for outdoor use. Please check its stated IP rating and the instructions before placing it outside.
What if my light arrives damaged or does not work?
Please do not install, connect or charge it, and email support@houseoftoni.com with your order number. Photographs help us to resolve the matter quickly. Your statutory rights for faulty or damaged goods are unaffected; the returns policy explains the details.
When will my refund arrive?
Our usual processing time is within 5 working days of receiving and checking a return. Statutory cancellation refunds are made within 14 days of receiving the goods or evidence of return, whichever is earlier. Your payment provider may take extra time to display the credit.
How do I recycle an old light or battery?
Electrical items and batteries should not go in general household waste. Our terms explain how to recycle them.
How can I contact you?
Email support@houseoftoni.com. Support hours are Monday to Friday, 9:00 am to 3:00 pm UK time (GMT/BST).
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