Shipping policy
This Shipping Policy applies to orders placed with House of Toni, operated by Mumora Media LLC. It explains our United States delivery service, the time allowed for preparation and transit, and the support available after an order is placed. Please review your delivery details before completing checkout and keep your order confirmation for reference.
Costs
Shipping is free on all orders delivered to the United States. There is no minimum order value to qualify for free shipping. The delivery charge for this service is $0.00 USD. Free shipping applies to the outward shipment of your purchase; the separate rules for returns and free size or color exchanges are explained in our Refund Policy.
Regions
Our delivery service under this policy is for the United States. Enter your complete US delivery address at checkout, including any apartment or unit number and the correct ZIP code. Please use an email address you check regularly so you receive order updates and can respond if we need help clarifying your address.
Processing Time
Order processing takes 1-2 business days. Processing covers the period in which your order is prepared for handoff to the carrier. It is separate from the time the parcel spends in transit. Our business days are Monday-Friday, excluding US federal holidays. The same business-day definition applies to both processing and transit in this policy.
An order confirmation records the details of your purchase. Dispatch takes place when the parcel is handed to the carrier. Keep your confirmation email and order number available when contacting us about an order, as these details help us identify the correct shipment.
Order Cut-off
Our daily order cut-off is 2:00 PM EST/EDT (Eastern Time), Monday-Friday, excluding US federal holidays. Orders received after this cut-off enter processing on the next business day. Orders placed on weekends or US federal holidays also enter processing on the next business day. Eastern Time observes EST during standard time and EDT during daylight saving time.
The cut-off determines when processing begins; it is separate from the 1-2 business-day processing period. Please use Eastern Time when working out the cut-off for your order. An order placed after the Friday cut-off enters processing on Monday when Monday is a business day, or on the next business day when it is a US federal holiday.
Dispatch and Tracking
When your order is dispatched, we send a shipping confirmation by email with its tracking link. Use the link in that message to follow the shipment. Your order confirmation and shipping confirmation serve different purposes: the first records your order, while the second gives you the shipment details after dispatch.
For help locating a shipping email, check the email account used at checkout and its spam or junk folder. If you still need assistance, send your order number to info@houseoftoni.com. Our support hours are Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time).
Delivery Time
Transit takes 5-8 business days after carrier handoff. Transit is the delivery stage that follows processing. Count Monday-Friday, excluding US federal holidays, for this stage as well. The tracking link supplied in your shipping confirmation provides shipment updates as the parcel moves through delivery.
Total Delivery Time
The total delivery timeframe is 6-10 business days, comprising 1-2 business days of processing followed by 5-8 business days in transit. These periods use the same business-day definition and are added together. Orders received after the daily cut-off, on weekends or on US federal holidays enter this schedule on the next business day.
The total period includes processing and transit, so the 5-8 business-day transit period is not added a second time. If you are checking an order against this timeframe, start with the applicable processing day and count business days rather than calendar days. Contact our support team with your order number for assistance with a particular shipment.
Changes to an Order or Address
You may request an order change or cancellation until carrier handoff. Email info@houseoftoni.com with your order number and the exact change requested. For an address correction, include the complete corrected delivery address. Making your request before carrier handoff allows it to be handled while the order is still in preparation.
Once the order is with the carrier, contact support for help with the shipment. If you decide to return an item after delivery, follow the return registration process in our Refund Policy. A return and a pre-dispatch cancellation are separate processes, and the return period begins on delivery.
Delays
If we are unable to dispatch within the promised processing period, we will notify you, provide a revised dispatch date and offer the choice of agreeing to the delay or canceling for a prompt refund of the unshipped order. Your rights under applicable US consumer law remain in place. A revised timeframe will be communicated directly rather than silently replacing the original commitment.
If a dispatched parcel has not arrived within the stated delivery timeframe, contact support with your order number and tracking details. We will review the shipment and help resolve the delivery issue. Please keep any carrier messages so that the information available to you can be considered alongside the order record.
Lost, Damaged or Incorrect Deliveries
For a missing parcel, email your order number and the delivery information shown by tracking. If the parcel is marked delivered but you have not received it, check the delivery location and any delivery note, then contact us for help investigating. These checks help describe the issue and do not replace your right to seek a resolution.
If an item arrives damaged, faulty or incorrect, contact us with your order number and a description of the problem. Photographs of the item and packaging can help explain what happened. House of Toni pays return shipping for faulty or wrong items. Use the instructions supplied by support so the return reaches the address designated for your case.
Returns and Exchanges
Our return window is 30 calendar days from delivery. Items returned for a change of mind must be new, unworn, unwashed and have their tags attached. Customer-paid change-of-mind returns, merchant-paid faulty or wrong-item returns, free exchanges and refund timing are detailed in our Refund Policy. Please register a return with support before sending an item back; the return address is provided with the support confirmation.
Related Policies
Contact
Brand name: House of Toni
Operator: Mumora Media LLC
Registered mailing address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Email: info@houseoftoni.com
Support hours: Monday-Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)